Our Return Policy
- REGULAR PRICED items brought back to the store or shipped back within 14 days receive a refund to the original payment method OR within 30 days for a store credit (issued in the form of a VSB gift card).
- ALL CLEARANCE ITEMS, jewelry, hats and cups ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES OF ANY KIND.
- You must ship out your return within 5 business days of receiving the approved label.
- We provide shipping label for you and a $5.95 label/ processing fee will be. deducted from the store credit/ refund.
- All items must be in BRAND NEW CONDITION, unwashed and unworn. Items must be free of orders, pet hair, makeup stains, deodorant stains or similar stains.
- Tags must still be attached.
- Items/ promotions marked as “FINAL SALE”, such as clearance items or items that were purchased more than 30 days ago are not eligible for a return or exchange of any form.
- Damaged or defective items must be brought to our attention within 2 days of purchase.
- HOLIDAY RETURN POLICY: ALL PURCHASES MADE 11/18-12/24 WILL HAVE UNTIL 1/8/22 TO GET A STORE CREDIT
- ALL ITEMS STAMPED WITH A CANDY CANE ARE SEASONAL AND CAN NOT BE RETURNED OR EXCHANGED AFTER 12/15
How to make a return online:
1. Click HERE to request a return or exchange. We will approve your return in no longer 48 hours. If your return request isn't going through, be sure that you check to see if it has been over 14 days since you've received your purchases.
2. Once your return request is approved you will receive an e-mail, please print the shipping label and place it on the return package. Include the original paperwork in the return package.
3. Drop off the package at your local Post Office for shipping. Your return package must be received within 7-10 DAYS of receiving your return shipment label or will reserve the right to refuse your return package.
Please note, if we find you requesting returns for 3+ orders in a row, we suspect that you may be abusing our policies and have the right to refuse a return. We pride ourselves on having a very low return rate, thus, we know our sizing descriptions and such are on very accurate.
*INTERNATIONAL CUSTOMERS OUTSIDE OF THE UNITED STATES MUST E-MAIL US TO REQUEST A RETURN. INTERNATIONAL RETURNS WILL HAVE TO PAY STANDARD SHIPPING RATES TO RETURN THEIR ITEMS*
Questions? Please e-mail us at firstname.lastname@example.org and we will respond as quickly as possible!
If you receive an item and it is damaged, you must notify us within 7 days of receiving the item. Please click HERE to request the return. If you have worn and washed an item, we do not consider this a damage and will not give you any type of credit toward it. Please be conscious of the washing and care instructions located on the tags.
WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE.***